Our friendly UK customer service team are on stand-by to help you when needed. Our UK customer service team is open from 10am – 3pm (UK time) on working days only (we are not open on weekends or public holidays).

If you need to contact us during the times we are not open, rest assured we will get a response back to you as soon as possible.

If you need to contact our UK customer service team, please use the contact form on this page.

Unfortunately this is an issue related to Apple Pay rather than our website.

The main reason why Apple Pay payments fail is because Apple Pay/your bank couldn’t verify the name and billing address you entered on the checkout with those the bank account/Apple Pay is registered too.

When you have a different billing and shipping address, sometimes this can happen.

To stop this from happening you just need to ensure the name and billing address on the checkout page exactly match those in your Apple Pay wallet.

As the payment failed, no funds will be transferred/deducted by us (it will usually be marked as ‘pending’ on your bank account/ app and then re-credited back into your account in a day or so).

If you try ordering again using the correct name and billing address details as advised above, the transaction should go through successfully without any problems.

Unfortunately, due to continuous delays with next day deliveries that were down to our couriers and outside our control, and the negative experience this was giving our customers, we have decided to remove next day delivery shipping until further notice.

We apologise to customers who are looking for next day delivery.

The good news is, our ‘express’ delivery option is usually delivered within 2 working days (48 hours).

We aim to get your order completed and despatched as quickly as possible. Normally this is the same day as your order. Courier delivery time depends on your choice of postage but even with our standard delivery option, we aim to get your products to you within 2-4 working days.

Please note, however, that courier and delivery delays can happen for different reasons and these are outside our control (although we do everything we can our-end to prevent any potential courier or delivery delays).

If you still have not received your goods after 2 working days for express delivery or 4 working days for standard delivery, please contact us straight away and we will help you explore options and next steps to take with courier.

We will be happy to issue a full refund within 14 days of your product being delivered.

We are able to accept returns if the product has been un-opened, is/are still in original packaging and is/are not damaged.

Unfortunately, due to health and safety reasons, we are unable to accept returns for any whitening gels (SDI Pola, Opalescence, Philips Zoom).

We will refund the full sale price only if all conditions above are met. You will be responsible for the return postage cost and condition.

Please Note: Products that have been sold as part of a ‘sale’ or cannot be returned.

Unfortunately we dont offer an exchange policy.

If you would like to cancel your order we are happy to do this only if the order has not been completed and despatched for delivery.

If you would like to arrange a refund or cancellation, please contact our support team by completing an enquiry form here.

Once your order has been despatched and received by the courier, they will send you an email with confirmation details and a unique tracking reference number. You can usually track the status of your order via the couriers email, website or app using your unique tracking reference number.

Our support team are on-hand ready to deal with any support queries you may have.

Simply contact our support team here and we will respond and assist as quickly as possible.

Unfortunately, if we have completed and despatched your order we cant change the shipping address. 

Therefore, please check and re-check your order/shipping address details before you order as we won’t be able to offer replacements/refunds if your order details are incorrect, are missing key information or you have made a mistake.

Here at 365teethwhitening.co.uk we only ship to the UK. Although we are part of a global brand which ships products all around the world, 365teethwhitening.co.uk only serves customers in the UK.

Yes. If you order multiple products as part of the one order, we will aim to ship all your products in the one package to save you any extra postage costs and help save the environment.

If however you have a large number of items or for some reason we cant ship all your items in once package then we will ship the rest in a separate package but you will only be charged for postage once.